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View the article here: http://www.openforum.com/articles/the-8-things-you-should-never-say...
What do you think? Are there some you live by and others you disagree with?
Some good info in the article - especially in regards to be knowledgeable about your companies (names, pronunciation, business profile, etc).
On the fence about #3 - depends on what the situation is. If I'm quoting a price without knowing what all is entailed then, yes, I'll give a range and have the back-up ready to let them know what could cause the balance to increase and/or decrease. Same with time quotes - if the client is unaware or unsure of all that their request entails then I'll give an estimate based on previous work and give detailed feedback once I begin work to let them know the estimated completion date.
Thanks for sharing!